Guides

Playbooks, templates and field notes

Written out of systems I actually built and had to keep running. Take what is useful.

Index

3 entries

Support tickets are the best data in your company

Ours come through Pylon, and most of the work now happens before an advisor or an engineer ever opens one. Here is what we have running today, and the part of it I am still building toward.

📘 Playbook

LaunchPad: build a Slack app that writes implementation plans

I built a Slack app because implementation plans that take an hour mostly don't get written. There's a Claude prompt at the top of the playbook to get you started.

📘 Playbook

Wispr Flow: Middle Mouse Button will make you work faster

I dictate almost everything now. You should try it too, but let me try to convince you to get a mouse with a scroll wheel and headset microphone first.